Brothers of Charity - How to Make A Complaint
DOWNLOAD NATIONAL GUIDELINES - COMPLAINTS AND APPEALS PROCEDURES FOR PEOPLE WHO USE OUR SERVICE (PDF - 24KB)
If you require assistance with the complaints process please contact Gina Magliocco, Head of Risk & Regulation, on 091 796623.
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Brothers of Charity Services Clare Download Comment, Compliment and Complaint Procedures (PDF) Download Complaints Procedure for People who are supported by our Service (Easy to Read Version - PDF) Download Comments, Compliments and Complaints Leaflet (PDF) East Clare, Shannon & Children's Services: Richard Collins Tel: 065-6849400 Ennis: Eamon Finn Tel: 065-6823123 North & West Clare: Martina Rynne Tel: 065-7085989 |
Brothers of Charity Services Galway Download Safeguarding Children and Adults with Disability from Abuse (PDF) Download Complaints Leaflet (PDF) |
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Brothers of Charity Services South East How to Make a Complaint Leaflet (PDF) Please contact Margaret Ryan on 051 832211 |
Brothers of Charity Services Limerick Download Complaints Policy Easy to Read Version (PDF) Download Complaints Policy for Service Users Families & Advocates (PDF) The complaints officer for Limerick is Norma Bagge, Chief Executive, Brothers of Charity Services Limerick Phone: 061 308149 |
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Brothers of Charity Services Roscommon Download Complaint Form (PDF) Download Complaints Leaflet (PDF) |
Brothers of Charity Southern Services Download Complaints Form / Procedure (PDF) |
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Complaint Procedures and the Ombudsman
If you have complained to us and you are not satisfied with our decision on your complaint it is open to you to request a review by the Health Service Executive (HSE) under Your Service Your Say. It is also open to you to contact the Office of the Ombudsman. The Ombudsman provides an impartial, independent and free service. By law the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you.
Contact details are: The Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2. Phone: LoCall 1890223030 or (01) 6395600 Email: ombudsman@ombudsman.ie You can also make a complaint online using the complaint form on www.ombudsman.ie