Quality, Enhancement and Development Department

The Quality Enhancement and Development (QED) Department enables and supports the development of a learning organisation that promotes best practice and empowers service users and staff.  The QED Department plays a pivotal role in the development and implementation of the Brothers of Charity Services Ireland – Galway Region Strategic Plan and supports and facilitates three main areas of activity within the services:

  1. The implementation of quality systems including the Personal Outcomes Measures Accreditation System, the National Standards for Residential Services for Children and Adults with Disabilities Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults) with Disabilities) Regulations 2013 and ‘New Directions’ 2012 Review of HSE Day Services and Implementation Plan 2012-2016.
  1. The promotion of the personal and continuous professional development of staff in the services with particular reference to the vision of the organisation and to international best practice.
  1. A range of organisational development projects that reflect a human rights based approach to service delivery that promotes and supports service users to direct their own lives.


The Council for Quality and Leadership (CQL) and the Personal Outcomes Measures Quality System

The Brothers of Charity Services Ireland Galway Region (BOCSI) are committed to supporting individuals to achieve their personal goals and dreams and to live a good quality of life of their choosing.

BOCSI Galway Region has been working in partnership with The Council on Quality and Leadership (CQL) since 2002. CQL is a non-profit organisation based in the United States that specialises in quality assessment and accreditation for organisations that support people with intellectual disability across the world. CQL defines and measures quality from the person’s perspective and wants to know how well the organisation understands each person supported and how the services and supports provided meet those individual needs. The CQL quality system is called Personal Outcomes Measures.

Personal Outcomes are what matters most to people in their lives. Personal Outcomes can include choosing where and with whom you live, staying closely connected to family and friends, being respected, having a job, good health, exercising rights, having a sense of security and belonging and being involved in your community.

CQL believes that a good quality service is one that strives to support individuals to discover and achieve their own Personal Outcomes. BOCSI Galway Region were successful in achieving a four year accreditation with CQL in June 2009 and continued on the journey of continuous improvement to become accredited by CQL in Person Centred Excellence for another four year period from October 2013 – 2017.

Summarizing their evaluation, the CQL reviewers stated:

“CQL commends the Brothers of Charity Services Galway for its strong efforts to bring about positive change in the lives of people supported by the organisation as well as the communities where these services are provided.”

“It is clear that Brothers of Charity Services Galway is a learning organisation that strives for excellence in providing the highest quality of life for people it supports.”

Please click on links below to view the Person Centred Excellence (PCE) Progress Report on the Strategic Plan and the CQL 18 month progress report.

cql progress report

CQL 18 Month Report June 2015


Useful links for further information on CQL, HIQA and New Directions:





The QED Department incorporates the Volunteer and ‘That’s Life’ programmes – please click on below links for more information about these programmes.




Contact Details

Fiona Coffey – Head of QED,

Brothers of Charity Services Galway,

Woodlands Centre,



Tel: 091-721465