Brothers of Charity Services both at national level and locally in Roscommon are continuing to look at ways to improve the services we provide to adults and children with intellectual disabilities and their families. We aim to do this by ensuring that the services that we offer are responsive to the wishes of service users and their families. As a service we need to be able to measure our progress in reaching this goal, in other words we need to have a system in place whereby we can measure the quality of life for individual service users and the quality of the service that supports them in achieving their desired quality of life.
One such quality system is ‘Personal Outcomes Measures — The Key To Quality in Services and Supports’.
This system was developed in the United States of America by the Council on Quality and Leadership in Supports for People with Disabilities.
The Brothers of Charity Services propose to introduce this quality system to its services nationally. It will be used in conjunction with the current evaluation system ‘How Are We Doing’ which was developed by the organisation and has been in operation since 1996.
What are Personal Outcome Measures?
Personal Outcomes are what people expect from the supports and services they receive. They focus on expectations and issues that matter most to people in their lives.
We learn about Personal Outcomes only when we talk to the person and learn what is important to them and why.
FACTOR ONE: MY SELF
- People are connected to natural support networks.
- People have intimate relationships.
- People are safe.
- People have the best possible health.
- People exercise rights.
- People are treated fairly.
- People are free from abuse and neglect.
- People experience continuity and security.
- People decide when to share personal information.
FACTOR TWO: MY WORLD
- People choose where and with whom they live.
- People choose where they work.
- People use their environments.
- People live in integrated environments.
- People interact with other members of the community.
- People perform different social roles.
- People choose services.
FACTOR THREE: MY DREAMS
- People choose personal goals.
- People realize personal goals.
- People participate in the life of the community.
- People have friends.
- People are respected.
For further information, please contact Jodie Healy and Margaret Glacken at (090) 6628500.